Ongoing monitoring, optimization, and evolution of your AI systems — so they keep performing as your business grows and technology advances.
Getting started
We start with a full system baseline — documenting every AI agent, automation, and integration you have running, whether we built them or not. We assess health, performance, and improvement opportunities, then propose a retainer tier that matches your needs.
What's included
Comprehensive system baseline and health assessment for all AI assets
Continuous monitoring with automated health checks and alerting
Monthly AI performance reviews with accuracy, usage, and cost analysis
Prompt and model optimization as new AI capabilities become available
Knowledge base updates and content refresh for AI agents
Proactive issue resolution before problems impact your business
Quarterly strategy sessions to identify new AI opportunities
Monthly executive report with ROI metrics and improvement recommendations
How we deliver
A structured, phase-gated process. Every phase includes formal sign-off before proceeding to the next.
01
Onboarding & System Baseline
1 week
Full inventory of AI systems, integrations, and automations; health assessment; performance baseline; documentation of current state; monitoring access setup.
What we do
Full inventory of all AI systems, agents, and automations
Continuous monitoring; incident response; monthly performance review; prompt and model tuning; knowledge base maintenance; monthly executive report.
What we do
Continuous system monitoring and incident response
Monthly AI performance review and analysis
Prompt and model optimization tuning
Knowledge base updates and content refresh
Monthly executive report preparation
What you get
Monthly performance report with accuracy, usage, and cost metrics
Incident log with resolution details
Optimization changelog with impact measurements
Updated knowledge bases
Monthly executive summary with ROI metrics
04
Quarterly Review & Evolution
Quarterly
Strategic review of AI portfolio; new opportunity identification; technology upgrade recommendations; roadmap refinement; retainer scope adjustment.
What we do
Strategic review of entire AI portfolio
New AI opportunity identification and evaluation
Technology upgrade recommendations for new capabilities
Roadmap refinement and priority adjustment
Retainer scope review and adjustment
What you get
Quarterly strategic review presentation
New opportunity assessment with recommendations
Technology upgrade roadmap
Updated retainer scope and SLA
Quarterly executive report with year-over-year metrics
Frequently Asked Questions
Continuous monitoring, monthly performance reviews, prompt and model optimization, knowledge base updates, proactive issue resolution, quarterly strategy sessions, and monthly executive reports. Specific hours and SLAs depend on your tier — we tailor the retainer to match the complexity of your AI portfolio.
No. We manage AI systems regardless of who built them. During onboarding we document everything, assess health, and establish baselines. If we find issues or optimization opportunities in existing systems, we address them as part of the managed service.
Response times depend on your retainer tier. Standard tiers include next-business-day response for non-critical issues and same-day response for critical system failures. Priority tiers include faster SLAs. All tiers include proactive monitoring that catches most issues before they affect your business.
Absolutely. Retainers are reviewed quarterly. As you add new AI systems or your usage grows, we adjust scope and pricing accordingly. You can also scale down if systems stabilize and require less hands-on management.
We support that transition. Our quarterly reviews include progressive knowledge transfer. We document everything, train your internal team, and can transition to an advisory-only arrangement. The goal is to build your organization's AI capability, not create dependency.
See It in Action
Real-world examples of how businesses use this service to drive results.